Returns/Exchanges:
online store:We believe that customer satisfaction is the most important thing and that is why we offer a full refund policy. Refunds don't apply to items that have been worn, washed or at least 15 days old. If your item is defective or you were shipped the incorrect color, size or style we will issue a new item or a full refund depending on the customers request. If your package has been returned to us because of an invalid address, moved, address doesn't exsist, missing certain information such as floor # and Apt #, this will be the customers responsibility to follow up with Papoose,llc too make new shipping arrangements. The customer is responsible for an additional $15.00 for the returned package plus additional shipping charges will apply if re-shipped. Exchanges must be received within 10 days of receipt otherwise they will be rejected and no return or exchange will be applied. If an exchange is approved and once received by Papoose the exchange can take up to 10 days of processing from the day of receipt.
Physical store: Items are eligible for an exchange or store credit within 30 days of receipt. Receipt must be presented. We can not accept the return of nursing bras and breast pumps/accssories and cloth diapers due to state of CT health department regulations.
We can not accept the return of breastpumps and accessories due to health department reasons. Please contact the manufacturer for product defects at www.medela.com
Unwanted items:
If you should decide that you are unhappy with the item you have purchased, please contact Papoose within 15 days of receipt to obtain instructions on how to return the unwanted item. You must get approval by email from Papoose Inc that a return package is granted. You must then ship the item (in new condition, in its original packaging) back to our warehouse using UPS Ground Delivery (at your expense). We strongly recommend that you use UPS or another carrier that provides tracking details. We are not responsible for goods that are lost in transit without a tracking details. Unwanted goods must be received within 8 days of talking with a customer support rep otherwise they will be rejected and no refund or credit will be applied.
Please contact us for a return number at:
info@shoppapoose.com or 860-889-2323
All returns are sent to:
Papoose/Returns
RMA#
82 Salem Turnpike, Norwich,CT 06360
International Returns:
At this time Papoose is not shipping internationally.
Privacy Policy:
Papoose respects your privacy and never sells or rents your information to any third party. All transactions are processed on a 100% secure server with the highest level of data encryption.
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